Thank you for shopping with Chicken Coop Run. We take pride in the quality of our chicken coops and accessories, and we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
-
The item must be unused, unassembled, and in the original packaging.
-
Proof of purchase (such as your order number or receipt) is required.
-
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
To initiate a return, please contact our customer service team at
📧 [email protected]
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
-
A full or partial refund will be processed to your original method of payment within 5–7 business days.
-
Original shipping fees are non-refundable, except in cases of damaged or incorrect items.
Exchanges
If you received a defective or incorrect product, please contact us within 7 days of delivery with clear photos and your order number. We will arrange for a prompt exchange or replacement at no additional cost.
Non-Returnable Items
Certain items are not eligible for return, including:
-
Used or assembled coops
-
Custom or special-order products
-
Clearance or final-sale items
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 72 hours of delivery. Be sure to keep the original packaging and take photos for our records.
If you have any questions about our policy or need assistance, please don’t hesitate to reach out:
📧 [email protected]
We appreciate your trust in Chicken Coop Run and are committed to making things right.