Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Creating an account is simple! Just click the “Sign Up” or “Account” icon at the top of our website, fill in your details, and follow the instructions to set up your account. This will allow you to track orders, save shipping addresses, and manage your preferences.
If your order has not yet shipped, please email us immediately at [email protected] with your updated shipping information. Once an order has been shipped, we are unable to change the delivery address.
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account and view your order status anytime.
No, for your security, we do not store any credit card information. All transactions are processed through a secure and encrypted payment gateway.
We are required to collect sales tax in states where it is applicable. The sales tax amount will be calculated and displayed during checkout based on your shipping address.
Currently, we ship within the United States. If you are outside the U.S. and interested in our products, please reach out to [email protected], and we’ll do our best to assist you.
Depending on the size and availability of items, your order may arrive in multiple packages. You’ll receive individual tracking numbers for each package if that’s the case.
If you need to swap an item
Returns and Exchanges
We offer returns within 30 days of delivery for unused, unassembled products in their original packaging. To start a return, please contact our support team at 📧 [email protected]. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. For full details, visit our Refund & Returns Policy.
We apologize for the inconvenience! Please email us at [email protected] within 7 days of delivery. Include your order number and a photo of the item received, and we’ll arrange a prompt replacement at no extra cost.
We’re sorry your order was damaged in transit. Please contact us within 72 hours of delivery with clear photos of the damage and the original packaging. Email everything to [email protected], and we’ll send a replacement or issue a refund as needed.
Once your return is approved, we’ll provide the correct return address and instructions. Please do not ship any items back without prior authorization, as this may affect your refund eligibility.
You can reach our friendly support team anytime at 📧 [email protected]. We typically respond within 24 business hours, Monday through Friday.
If you’ve entered the wrong address, contact us immediately at [email protected]. If your order hasn’t shipped yet, we’ll update the address. If it has already shipped, we may be unable to make changes.
We process orders quickly, but if your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Email [email protected] right away. Orders that have already shipped cannot be modified or canceled.
If an item is out of stock but available for pre-order, you’ll see a “Pre-Order” option on the product page. For updates on restocks or availability, feel free to email us.